Delete your account
You can request permanent deletion in the iOS, Android or authenticated web application. If you cannot sign in or no longer have the app, you can request deletion by email from this page.
Secure deletion flow
The authenticated flow asks you to sign in, recently verify your identity and explicitly confirm permanent deletion. The email path requires a private identity check before deletion; do not send a password, purchase token, private key or card details.
What is deleted
- your Yard2Road authentication identity, profile, membership and active sessions;
- your private app-owned files and user-scoped server files;
- personal operational records that can be removed without erasing records the Customer or law requires; and
- direct identifiers in retained audit evidence when they are no longer required.
An employee’s deletion does not erase shared company records that other authorized users need or that must be retained. Those records are deleted, de-identified or retained according to the Privacy Policy.
If you are the sole owner
Immediate deletion removes your personal account and freezes the company workspace; you are not silently replaced. A separately proven organizational authority has 14 days to request recovery/export and nominate an existing active administrator. If no successor is approved, live operational company data is purged by day 30, except scoped commerce, security, deletion-tombstone or legal-hold information.
Billing is separate
Retention after deletion
Store transaction and policy-acceptance evidence may be retained for five years. Security and privileged-administration logs are retained for up to 12 months. Minimal hashed deletion/fraud tombstones are retained for 12 months. Deleted backup data expires within 30 days. A scoped legal hold may delay deletion only for the identified records while its written basis remains active.
Need help?
Contact mroldmandavehere@gmail.com. Include your name, sign-in email and company name so the request can be located and verified.