How can we help?
Yard2Road support covers company setup, authority review, Company IDs, employee approvals, sign-in, subscriptions, reports, privacy and account deletion.
What to include
- “Yard2Road Commercial” in the email subject;
- your name and the email used to sign in;
- the company or organization name;
- the device/platform and app version/build;
- the exact error message and what happened immediately before it; and
- for billing issues, Apple or Google and a non-sensitive order/transaction reference.
Company ID and employee access
A Company ID is a locator, not a password. A new employee signs in with their own account, enters the Company ID and waits for an authorized company administrator to approve access. Support does not disclose a Company ID or subscription details to an unproven person.
Authority and duplicate ABNs
If an ABN may already be connected to a workspace, an unproven person receives no company, billing or renewal details. Existing owners, purchasers or authorized billing administrators can open a private support case and prove their authority before status information is disclosed.
Manage a subscription
Deleting the app or a Yard2Road account does not automatically cancel store billing.
Privacy, correction and deletion
Use the account-deletion page to delete an account or request deletion without reinstalling the app. Access, correction and privacy complaints can be sent to the same support email with “Yard2Road Commercial privacy” in the subject.
Service incidents
Yard2Road is not an emergency service. For immediate danger, contact the appropriate emergency, workplace or road authority. For a suspected Yard2Road security incident, email support promptly with a factual description and safe contact details.
Supplier
David Foster, under the MrOldManDave brand
ABN 86 975 807 584
www.mroldmandave.com
mroldmandavehere@gmail.com